GLOBAL CAPABILITY CENTERS EXPLAINED
Previously known as Captive Centers or Outsourcing Centers
Now Called Global Capability Centers (GCCs), reflective of the evolving talent in India
GCCs enhance your Global Talent Strategy with a long-term asset, rather than a short-term solution
Our GCCs offer a comprehensive set of Technology, Engineering, and Business Services
GCCs provide a Cost-Optimizing Solution that drives Business Value
OPTIMIZE YOUR GLOBAL TALENT STRATEGY
90+% Retention Rate
Unlike most outsourcing companies, we never pull from a bench or database of random skill sets. SMC recruits specifically to fit your technology requirements, experience, soft-skills, leadership potential, and cultural fit. There’s no question why our GCCs boast a 90%+ retention rate with recent builds achieving near 100% retention after the first year.
42% Cost-Savings
With a continuous eye on costs while understanding India’s government, business, and vendor environment, SMC optimizes your spend over 3 years. SMC targets a true India cost at the end of our 3-year builds, which includes the cost of talent, office space, and operations.
$0 Upfront Costs
We consider the entire GCC opportunity and build a plan that optimizes each phase of growth. Through organized governance, clear KPIs, organized leadership, and guiding best practices, SMC acts as a fiduciary partner for the long-term growth, stability, and performance of your GCC.
20+ Years of GCC Leadership Experience
From roots as technologists and leaders in Fortune 500 companies, our leadership team has been responsible for technical quality throughout their careers. At SMC, we lean in, advise, coach, and measure your technical and business capabilities to ensure productivity, results, and impactful business solutions.
Is your organization ready to build a Global Capability Center?
OUR SOLUTIONS
Proven methods to build your GCC
Define. Measure. Drive. It’s our mantra as we inject consistency across all global resources to ramp up your IT team. The result: engineering rigor that leverages multi-location and timezone efficiencies. No surprises. You set the standard and we’ll make it happen. The build-optimize-transfer (BOT) of your GCC is executed in 3 years with no upfront capital investment. We’re here to bring your Global Team to life.
Addressing the diverse needs in the market, we created this flexible à la carte model, allowing you to choose the specific services you need. We’ve got your back steering through entity setup, talent acquisition, organizational change, and a variety of other challenges with the following services: strategy, talent, operations, leadership, workspace, and corporate.
Crawl, walk, and run with the GCC concept. Experience demonstrated success using our proven recruit-to-fit dedicated model without the full commitment of an Owned GCC. Regardless of team size, “People First” is core to our DNA. It’s how we attract quality global talent with high retention. You’ll see how simple tactics drive quality, productivity, and bottom-line results.
CHOSEN AS A TRUSTED GCC PARTNER BY INDUSTRY LEADERS
SUCCESS STORIES
Demonstrated Outcomes from our Partners
This Fortune 500 company enlisted the help of SMC Squared to attract high-end tech talent to enable continuous innovation and growth. We established, ramped up, and transitioned Ecolab's Digital Center in Bangalore, India over a 3-year period. The custom GCC continues to enable collaboration in an outstanding office park where employees can live, work, and enjoy a safe, green environment while delivering top-notch value to Ecolab.
This leading sporting goods brand came to SMC with an existing Indian entity, seeking assistance building out its global technology organization as a GCC. Our goal was to expand and optimize their GCC, located in Hyderabad, over a quick two-year period. We actively recruited very specific skillsets needed to support company growth across a dozen brands. Recently, this GCC successfully transitioned 200 employees to TopGolf Callaway.
