GCC 2.0:
The Future of Global Capability Starts Here
Redefining innovation, talent, and enterprise value with AI at the core.
WHAT IS GCC 2.0?
Global Capability Centers (GCCs) have evolved. What began as cost-effective service hubs has transformed into strategic capability engines. GCC 2.0 represents the next generation: centers designed not just to support operations, but to drive enterprise-wide innovation, agility, and digital transformation. With the power of AI, cloud-native platforms, and a modern global talent model, GCC 2.0 shifts the focus from process execution to business impact.
GCC 1.0
Cost-optimizing centers delivering value through high-volume, low-complexity work leveraging a global workforce
GCC 1.5
Advanced technology capabilities included development, digital transformation, data science and process automation
GCC 2.0
AI-first, innovation-led centers leveraging accelerators, digital platforms, talent ecosystems, and outcome-based metrics
THE EVOLUTION OF GCCs
WHAT DEFINES GCC 2.0
AI-Driven Operations
AI and automation are no longer add-ons—they are foundational. In GCC 2.0, intelligent systems and machine learning are embedded across workflows to improve decision-making, streamline delivery, and increase productivity at scale.
Digital Dexterity
Modern GCCs must be built for speed. From cloud-native development to rapid prototyping and continuous integration, GCC 2.0 enables teams to iterate faster and launch more resilient digital solutions.
Digital Dexterity
Modern GCCs must be built for speed. From cloud-native development to rapid prototyping and continuous integration, GCC 2.0 enables teams to iterate faster and launch more resilient digital solutions.
Open Innovation Ecosystems
Breakthroughs happen at the intersection of partnership and experimentation. GCC 2.0 encourages co-creation across startups, universities, enterprise teams, and partners to accelerate discovery and time-to-value.
Adaptive Talent Models
People are the platform. GCC 2.0 prioritizes building agile, cross-functional teams with emerging tech skillsets—from AI/ML to product thinking—creating a workforce that adapts as quickly as the business evolves.
Outcome-Based Metrics
People are the platform. GCC 2.0 prioritizes building agile, cross-functional teams with emerging tech skillsets—from AI/ML to product thinking—creating a workforce that adapts as quickly as the business evolves.
WHY GCC 2.0 MATTERS FOR GLOBAL 2000 COMPANIES
The most respected enterprises are rethinking how they scale, compete, and innovate globally. GCC 2.0 delivers:
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Faster Innovation Cycles
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AI-First Capabilities
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Talent-Driven Differentiation
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Enterprise Agility and Resilience
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Direct Line-of-Sight to Business Impact
HOW SMC AND HEXAWARE ARE LEADING THE WAY
SMC Squared, in partnership with Hexaware, brings together deep GCC expertise and next-gen AI platforms to help Global 2000 companies:
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Design GCCs for Innovation from Day One
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Build Scalable, AI-Ready Architectures
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Attract and Enable Top-Tier Global Talent
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Align GCC Operations to Measurable KPIs
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Accelerate Transformation Without Disruption