ENGAGEMENT OVERVIEW: DIGIKEY
Stengthening Innovation to Support Global Expansion
DigiKey decided to partner with SMC Squared to build a global capability center that would support their continuous international expansion. With strategic priorities in mind, DigiKey knew that strengthening their technological capabilities would enable them to reach their goals:
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Growing sales
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Expanding their international distribution capabilities
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Increasing innovation opportunities
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Advancing their prized entrepreneurial program
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After experiencing success, the DigiKey Global Capability Center quickly expanded from a Managed GCC to a full-throttle Owned GCC that has since expanded from solely IT into Global Business Services becoming a global hub for the company. With an emphasis on their core values and collaborative culture, this global team demonstrates humility and outstanding customer service. SMC carries this forward in talent acquisition as we recruit-to-fit for their strong, and still growing GCC.
DIGIKEY GCC KEY WINS
eCommerce Enablement allowed DigiKey to scale at world-class volume
Service Desk rollout implemented flawlessly
Expanded GCC Capabilities from Technology to Global Business Services
Updated GCC space in 2024 to reflect the company's evolving brand
Currently on pace to grow GCC team to 400 within 3 years
“Culture is important, and people are critical to us. We wanted to build our team, our way. We saw the success firsthand in SMC client GCCs. It wasn't a hard decision to go with a trusted partner that invested in our success.”
​– CIO, DigiKey​
INSIDE THE GCC
