Building High-Value Global Capability Centers (GCCs) for Innovation & Growth

Discover how leading enterprises are evolving their global capability center strategies for long-term innovation, agility, and AI-driven transformation. 

Global capability centers (GCCs) are no longer just about cost and scale—they’re becoming strategic hubs for innovation, R&D, and intelligent automation.  In this whitepaper, authored by Patricia Connolly, SVP and Global Head GCC Services of SMC Squared, and published in partnership with Hexaware, you will discover how organizations are moving from traditional outsourcing toward a new, AI-first model of global delivery—GCC 2.0.  

Inside, you’ll find a practical framework for building and scaling a next-generation GCC, guidance on avoiding legacy outsourcing pitfalls, and a look at how companies are transforming offshore centers into AI-powered engines of growth. 

Key insights include: 

• How to balance cost savings with quality, retention, and security in your GCC 

• Readiness checklists and proven frameworks for building high-impact Global Capability Centers 

• Real-world transformation success from a leading global brand, powered by their GCC 

Download the whitepaper to learn how forward-thinking companies are unlocking greater value from their global operations.