top of page

The U.S. Leader in Building

Global Capability Centers

Achieve 90% Retention Rates
Recruit-to-Fit Teams from 5-5000
Experience an average of 42% savings

Women's Business Enterprise (WBENC) certified

GLOBAL CAPABILITY CENTERS EXPLAINED

Previously known as Captive Centers or Outsourcing Centers

Now Called Global Capability Centers (GCCs), reflective of the evolving talent in India

GCCs enhance your Global Talent Strategy with a long-term asset, rather than a short-term solution

Our GCCs offer a comprehensive set of Technology, Engineering, and Business Services

For clients, GCCs provide a Cost-Optimizing Solution that drives Business Value

DSC02682 copy.jpg

OPTIMIZE YOUR GLOBAL TALENT STRATEGY

Proven methods to build your GCC

01

Recruit-to-Fit

Unlike most outsourcing companies, we never pull from a bench or database of random skill sets. SMC recruits specifically to fit your technology requirements, experience, soft-skills, leadership potential, and cultural fit. There’s no question why our GCCs boast a 90%+ retention rate with recent builds achieving near 100% retention after the first year. 

03

Cost Optimization

With a continuous eye on costs while understanding India’s government, business, and vendor environment, SMC optimizes your spend over 3 years. SMC targets a true India cost at the end of our 3-year builds, which includes the cost of talent, office space, and operations. 

02

Technical Quality

From roots as technologists and leaders in Fortune 500 companies, our leadership team has been responsible for technical quality throughout their careers. At SMC, we lean in, advise, coach, and measure your technical and business capabilities to ensure productivity, results, and impactful business solutions.

04

Risk Mitigation

We consider the entire GCC opportunity and build a plan that optimizes each phase of growth. Through organized governance, clear KPIs, organized leadership, and guiding best practices, SMC acts as a fiduciary partner for the long-term growth, stability, and performance of your GCC.  

OUR SOLUTIONS

Proven methods deployed to build your GCC

Owned GCC

Define. Measure. Drive. It’s our mantra as we inject consistency across all global resources to ramp up your IT team. The result: engineering rigor that leverages multi-location and timezone efficiencies. No surprises. You set the standard and we’ll make it happen. The build-optimize-transfer (BOT) of your GCC is executed in 3 years with no upfront capital investment. We’re here to bring your Global Team to life.

GCC-as-a-Service

Addressing the diverse needs in the market, we created this flexible à la carte model, allowing you to choose the specific services you need. We’ve got your back steering through entity setup, talent acquisition, organizational change, and a variety of other challenges with the following services: strategy, talent, operations, leadership, workspace, and corporate.

Managed GCC

Crawl, walk, and run with the GCC concept. Experience demonstrated success using our proven recruit-to-fit dedicated model without the full commitment of an Owned GCC. Regardless of team size, “People First” is core to our DNA. It’s how we attract quality global talent with high retention. You’ll see how simple tactics drive quality, productivity, and bottom-line results.

CHOSEN AS A TRUSTED GCC PARTNER BY INDUSTRY LEADERS

“Operating as a lean start-up, this global center of excellence for digital technology enables us to overcome resource constraints, while also reducing reliance on external contractors.”

CIO, Ecolab​

6.png
3.png
5.png
2.png
Untitled design (38).png
PapaJohns-W.png
QBE-W.png
Target-W.png
7.png
8.png
10.png
11.png
12.png
26.png
14.png
15.png
27.png
17.png
18.png
19.png
20.png
23.png
22.png
Untitled design (40).png
21.png

SUCCESS STORIES

Demonstrated Outcomes from our Partners

01

GLOBAL SUSTAINABILITY LEADER

Ecolab Global Capability Center office common space

This Fortune 500 company enlisted the help of SMC Squared to attract high-end tech talent to enable continuous innovation and growth. We established, ramped up, and transitioned Ecolab's Digital Center in Bangalore, India over a 3-year period. The custom GCC continues to enable collaboration in an outstanding office park where employees can live, work, and enjoy a safe, green environment while delivering top-notch value to Ecolab. 

02

SPORTING EQUIPEMNT MANUFACTURER

Callaway leader putting golf ball at Global Capability Center office

This leading sporting goods brand came to SMC with an existing Indian entity, seeking assistance building out its global technology organization as a GCC. Our goal was to expand and optimize their GCC, located in Hyderabad, over a quick two-year period. We actively recruited very specific skillsets needed to support company growth across a dozen brands. Recently, this GCC successfully transitioned 200 employees to TopGolf Callaway.

03

ELECTRONIC COMPONENT DISTRIBUTOR

This electronic distribution company came to SMC seeking a true partnership in building out a robust technology team with goals of increasing sales and enhancing global distribution capabilities. DigiKey's GCC was built upon their core values and company culture to emphasize that their India-based teams are a part of one global team. We have built and continue to grow their technology, services, support, and academic teams to provide cost-effective business value to DigiKey.

PERSPECTIVES

The Latest Company Milestones & Industry Insights

EXPLORE THE POTENTIAL OF A GCC

Contact us to learn more

  • LinkedIn

Thanks for connecting.

We will be in touch soon!

bottom of page