Using GCCs as a Vehicle to Drive Innovation, Modernize Operations, and Enhance Customer Experience

As operational demands grow more complex and customer expectations rise, enterprise leaders are rethinking where and how their most strategic work gets done. For Overhead Door Corporation, that meant building a custom Global Capability Center (GCC) in India—not as a cost-saving tactic, but as a growth engine for transformation.

With a century-long track record of innovation, Overhead Door Corporation recognized that staying ahead would take more than incremental improvement. They needed a bold strategy and the right partner. 

That’s where SMC Squared came in. 

A Custom GCC Built for Transformation, Not Just Transactions 

Overhead Door Corporation partnered with SMC Squared to implement a Build-Optimize-Transfer (BOT) GCC model — SMC’s proven approach to building enterprise-aligned teams that are embedded, not outsourced. 

With this model, Overhead Door Corporation has been able to: 

• Modernize legacy operations and streamline supply chain functions 

• Introduce automation into previously manual manufacturing workflows 

• Establish new product design capabilities through an Engineering and CAD Design team 

• Improve customer service with a 24/7 global service desk 

• Foster a culture of ownership and innovation within newly built global teams 

 

At SMC Squared, we specialize in helping multinational companies build and own their GCCs, providing the infrastructure, governance, and talent acquisition strategies needed to establish high-performing global teams. Our custom Build-Optimize-Transfer model gives companies full control, full visibility, and full alignment with their long-term goals.

For Overhead Door Corporation, that meant faster innovation cycles, reduced reliance on third parties, and a direct path to scalable, sustainable growth. 

Overhead Door Corporation’s story offers a clear example of what’s possible when the right talent strategy meets the right execution model. Interested in how they did it?

Download the full case study to see the approach, metrics, and results in more detail.

If you're exploring a Global Capability Center, the right model makes all the difference. Let’s talk about how a custom GCC can support your enterprise transformation goals. Contact our team to learn more about how we help your company build a global team that delivers lasting value.