A key factor driving this leadership positioning is Hexaware’s integration of SMC Squared, which it acquired in July 2025. SMC Squared brings deep, domain-specific experience in building, operating, and optimizing GCCs, complementing Hexaware’s technology and platform-led capabilities. 

Since joining Hexaware’s portfolio, SMC Squared’s expertise has helped shape Hexaware’s GCC 2.0 solutions—a next-generation approach to GCC enablement that combines SMC Squared’s build-operate-transfer and hybrid delivery models with Hexaware’s automation, AI, and digital platforms. This integrated offering enables clients to achieve enhanced efficiency, scalability, operational maturity, and digital innovation in their global operations. 

“Hexaware’s GCC capabilities have been strengthened by the SMC Squared integration earlier this year, adding deeper functional expertise and enabling more streamlined operating models across its India hubs. Supported by proprietary AI platforms, disciplined governance, and a strong global footprint, the firm demonstrates the execution rigor required for rapid, capability-led GCC builds and next-generation scaling.” — Sandeep Sharma, Senior Director—Research and Advisory at AIM Research 

AIM noted the following key areas of excellence for Hexaware, powered by SMC Squared:

Proven GCC Build Excellence: “Hexaware’s established GCC build playbooks, backed by a flawless setup track record and exceptionally high retention rates, demonstrate strong execution maturity,” the report said. It also noted our ability to rapidly scale centers within short timeframes. 

Strong Proprietary IP and AI Platforms: “The company’s portfolio of patented AI platforms and engineering accelerators underscores its innovation depth,” it added, underscoring faster GCC implementation and reduced transition effort as differentiated value for clients. 

Global Brand with Deep North American Presence: The Hexaware-SMC Squared partnership extends the company’s global reach across many countries. Its strong presence among North American enterprises builds early trust with firms adopting next-generation GCC models, strengthening its GCC 2.0 market position, the report noted. 

Experienced Leadership and Skilled Workforce: “Supported by a broad India delivery network and a workforce heavily trained in AI and digital capabilities, Hexaware is well-equipped to deliver modern, capability-led GCC transformations,” AIM Research said. 

Strong Enterprise Foundation and Expanding GCC Portfolio: “This (Hexaware and SMC’s) expanding portfolio reinforces client confidence and positions the company as a long-term, strategic partner for GCC build-out and transformation mandates,” the report stated. 

About AIM Research’s PeMa Reports 

AIM Research’s PeMa reports assess vendors on financial health, growth trajectory, customer confidence, client reach, work delivery capabilities, technological advancements, employee expertise, and support infrastructure, to offer a clear picture of their market penetration and technical maturity. Learn more at www.aimresearch.co.

About SMC Squared 

SMC Squared specializes in optimizing global workforces for companies, offering solutions for teams ranging from 5 to 1000+ members. Our expertise lies in establishing and managing Global Capability Centers (GCCs) that integrate seamlessly with your existing talent strategies. With a focus on innovation, people, and operational excellence, SMC Squared has established itself as a key partner for building GCCs in the global market, offering unparalleled end-to-end service and strategic advantage to its partners worldwide. Learn more at www.smc2.com.