What It Means to Be a Future-Fit GCC in the AI Era
- Samantha McManus
- May 15
- 2 min read
By Ananth Rao Rudravaram
Last month, I had the opportunity to attend the 3AI GCCX Summit—a platform that brought together industry leaders to reflect on what’s next for Global Capability Centers (GCCs). One message stood out: the future isn’t AI-enhanced, it’s AI-defined.
We’re beyond experimenting with automation or deploying isolated point solutions. Today, Gen AI is central to how future-fit GCCs are being designed, operated, and scaled. At the Summit, the dialogue went beyond technology—it was about how GCCs must evolve to deliver business value with intelligence, agility, and responsibility. A few key themes stood out:
Why Gen AI Is Redefining the GCC Landscape
Across industries like BFSI, life sciences, and healthcare, GCCs are becoming epicenters of AI-driven innovation. They’re no longer just delivery arms—they’re outsourcing transformations, taking the lead in AI adoption and enterprise strategy.
Agentic AI and Governance: As AI capabilities evolve—especially with the rise of Agentic AI—governance becomes essential. A future-fit GCC must build with intentional design, transparency, and ethical frameworks at the core.
Specialization at Scale: Gone are the days of generic service centers. The next-gen GCC is domain-specific, bringing deep industry expertise and building AI-powered capabilities tailored to sectoral needs.
From Execution to Ownership: GCCs are moving beyond execution. Today’s leading centers take end-to-end ownership of digital initiatives, innovation pipelines, and AI product development—delivering measurable enterprise outcomes.
Responsible AI as a Pillar: The conversation around Responsible AI is no longer optional. Explainability, human oversight, and ethical decision-making must be embedded into how GCCs build and deploy AI systems—especially in regulated industries.
