Information Services Group (ISG), a technology research and advisory firm, has recognized Hexaware as a Leader in Design and Setup in its ISG Provider Lens® Global Capability Center (GCC) Services 2026 Global Quadrant report.

This recognition is a testament to SMC Squared and Hexaware's end-to-end GCC lifecycle offerings, including build-operate-transfer (BOT)/managed GCC execution and AI-enabled GCC transformation into innovation hubs.

As a leader among GCC service providers, Hexaware is placed alongside firms such as ANSR, Accenture, EY, Cognizant, PwC, KPMG, Infosys, TCS, Deloitte, Capgemini, IBM, HCLTech, and CGI.

The report noted Hexaware’s consultative blueprinting model, flexible BOT and managed constructs, AI-infused GCC 2.0 framework, and AI-augmented talent and rapid launch capability as its key strengths in GCC design and GCC setup:

• Consultative blueprinting model: Hexaware, which acquired SMC Squared, “evaluates role viability, capability readiness, automation potential, and transition risk to ensure GCC scope aligns with enterprise strategy rather than lift-and-shift,” the report said.

• Flexible BOT and managed constructs: The report highlighted Hexaware’s BOT as one that was CFO-friendly, offering financial flexibility, no upfront capital, optional transition, and asset recovery mechanisms. “Managed GCC and assisted build variants provide additional entry paths for enterprises seeking speed with reduced ownership risk,” it added.

• AI-infused GCC 2.0 framework: According to the ISG® report, Hexaware’s approach to AI “enables faster ramp-up, higher productivity, and potential incremental cost efficiencies beyond traditional GCC arbitrage models.”

• AI-augmented talent and rapid launch capability: “Hexaware layers AI-driven talent matching and screening tools onto SMC Squared’s recruit-to-fit model, accelerating hiring at scale without compromising cultural and domain alignment,” the report noted.

  
  

ISG’s ‘Design and Setup’ quadrant assesses providers that enable enterprises to design, establish, and operationalize new GCCs.

“By blending consultative GCC blueprinting with AI-infused operating models, Hexaware elevates traditional BOT constructs into scalable, innovation-led GCC platforms designed for speed, flexibility, and long-term value realization.” — Gaurang Pagdi, Lead Author

Download the Report Summary here.

About SMC Squared 

SMC Squared specializes in optimizing global workforces for companies, offering solutions for teams ranging from 5 to 1000+ members. Our expertise lies in establishing and managing Global Capability Centers (GCCs) that integrate seamlessly with your existing talent strategies. With a focus on innovation, people, and operational excellence, SMC Squared has established itself as a key partner for building GCCs in the global market, offering unparalleled end-to-end service and strategic advantage to its partners worldwide. Learn more at www.smc2.com. 

About ISG

Information Services Group (ISG) is a leading global technology research and advisory firm, specializing in digital transformation services, sourcing advisory, and market intelligence for enterprises worldwide. ISG partners with organizations to optimize operational performance, accelerate innovation, and drive business value through data-driven insights and strategic guidance. With deep expertise across IT services, cloud, automation, and Global Capability Center (GCC) strategies, ISG delivers independent research, benchmarking, and advisory services that help clients make informed decisions in an evolving digital landscape. Trusted by hundreds of the world’s largest enterprises, ISG combines industry expertise with proprietary data to provide actionable insights and measurable outcomes. Learn more at www.isg-one.com.