How to Emerge with Higher Performing Tech Teams

As more businesses are looking offshore to increase their digital capabilities, the question of how to guarantee success and a strong return on investment ensues.  Will CIO efforts drive the innovation and change their customers are seeking or will their efforts fizzle as they race against their competitors?

While many companies have found proven success in their ability to be agile with smaller technology teams and tighter budgets, many are still struggling to maximize the output and productivity of their existing IT talent.

CIOs should consider ensuring that key decisions and processes for projects are in place from the onset to set teams on the right path from the start as they evaluate how to keep their processes effective through 2021 while potentially increasing their technical talent.

For SMC Squared, knowledge transfer, or the information gathering process that includes mind mapping and systems overviews, helps to onboard employees, initiate key projects and monitor quality and productivity over time.

Director of Client Services Jessica Parker shares best practices of SMC Squared’s knowledge transfer process, a key process every CIO should consider as the foundation to attracting and retaining top IT talent from the world’s largest pool of technical talent.

“Knowledge Transfer is a vital part of bringing on new team members and integrating them into the organization. Done well, the process we follow not only helps onboard our new folks–the recordings and documentation become standards for effectively onboarding all new team members, regardless of company affiliation or geography,” says Parker.

Every successful transition starts with a clear planning methodology.  We follow a three-step plan to ensure client knowledge and capabilities are successfully adapted overseas

Transition Planning Methodology

  1. Evaluation and Education
    • Identify all resources necessary to support a knowledge transfer and capability transition
    • Define a Transition Plan and review with Client designated SMEs and leaders

  2. Plan and Dependencies

  3. Execution
    • Ensure successful transition from vendor to SMC2
    • Conduct turnover for identified capabilities 
    • Monitor performance and report results
    • Refine team
    • Repeat process

“Building a repeatable and reusable process for onboarding new team members, regardless of geography is the key to success. Invest time once and leverage that as often as needed. Expertise is recorded and able to be referenced,” advises Parker.

  • Read more about how SMC Squared partners with clients to save an average of 42% on IT talent as they turn to our innovative Global Insourcing Centers.
  • Want to go inside a GIC? Click here.
  • To learn more about SMC Squared’s approach to building an employee-centric team, click here.

For more information contact:
Trent Michaels
Director, Business Development
+1.612.240.8988 |

More Perspectives:

3 Outsourcing Trends to Consider When Building Your Team

3 Outsourcing Trends to Consider When Building Your Team

As remote and hybrid work environments are making it more difficult for employers to recruit and attain high-quality digital talent, we asked SVP of Global Services and Co-Founder of SMC Squared Steven Stephan to share his thoughts on how to rethink the approach to scaling global teams while minimizing additional hidden costs.

read more
How to Avoid Hidden Costs of Offshore Hourly Rates

How to Avoid Hidden Costs of Offshore Hourly Rates

Many Global Insourcing Center RFPs ask for hourly rates as a selection criterion to support cost control or optimization. Hourly rates themselves are easy to compare but do not accurately reflect the actual costs to deliver services or projects.  Fixed bids make an attempt at solving this issue, but are often laced with caveats and take a significant effort to understand the scope.  

read more
A Different Way to Think About the Game

A Different Way to Think About the Game

Why are companies still sourcing talent from a bench?  In the race for talent, there seems to be a huge frustration to find team members that even vaguely meet the requirements.  That doesn’t even begin to consider company culture, soft skills, and retention.   

read more
Corporate Social Responsibility Spotlight: Ecolab

Corporate Social Responsibility Spotlight: Ecolab

Last month, Ecolab Digital Center and SMC Squared joined together to raise funds to support our community in India. On April 25, the country crossed the 350,000 mark of new single-day Covid-19 cases, the highest number of daily cases in the world since the beginning of the pandemic.  As a result of the significant increase of daily cases, India is experiencing a shortage of equipment to help Covid-19 patients breathe. 

read more
Scale Your Tech Output: Step 1

Complimentary Strategic Assessment Meeting. Send us a message and tell us when would be a convenient time to learn more about what a Global Insourcing solution can do for your organization.