Go Inside a Leading-Edge Global Insourcing Center

Many IT leaders are familiar with the traditional services model that focuses on obtaining Indian engineering talent as commoditized labor.  But the services model poses many challenges for corporations as they often discover that delivery doesn’t always meet expectations.

This is an interview published by HMG Strategy, the world’s leading digital platform for connecting technology executives to reimagine the enterprise and reshape the business world.

On a normal day, you might find Chief Information Officer at Catholic Relief Services (CRS), Karl Lowe, meeting with teams to figure out how to better use technology to tackle unusual problems, such as efficiently delivering 85 million bed nets to protect families in Africa from malaria, or getting handheld technology into the hands of field workers in some of the most remote corners of Nigeria. 

Several new realities of outsourcing strategies exist. Client Director Jessica Parker weighs in on some of the most common misconceptions of outsourcing and how SMC Squared ensures a successful client relationship that’s built for long-term success.