Go Inside a Leading-Edge Global Insourcing Center

As remote and hybrid work environments are making it more difficult for employers to recruit and attain high-quality digital talent, we asked SVP of Global Services and Co-Founder of SMC Squared Steven Stephan to share his thoughts on how to rethink the approach to scaling global teams while minimizing additional hidden costs.

Many Global Insourcing Center RFPs ask for hourly rates as a selection criterion to support cost control or optimization. Hourly rates themselves are easy to compare but do not accurately reflect the actual costs to deliver services or projects.  Fixed bids make an attempt at solving this issue, but are often laced with caveats and take a significant effort to understand the scope.  

Why are companies still sourcing talent from a bench?  In the race for talent, there seems to be a huge frustration to find team members that even vaguely meet the requirements.  That doesn’t even begin to consider company culture, soft skills, and retention.   

Last month, Ecolab Digital Center and SMC Squared joined together to raise funds to support our community in India. On April 25, the country crossed the 350,000 mark of new single-day Covid-19 cases, the highest number of daily cases in the world since the beginning of the pandemic.  As a result of the significant increase of daily cases, India is experiencing a shortage of equipment to help Covid-19 patients breathe.